Nusuk (Eatmarna Previously)

Ministry Of Haj & Umrah
Last Updated: 2022-11-25

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Creating my account with all correct entered data but during log in, it always show 'data incorrect', redo again with the same correct details yet cant log in. Uninstall&reinstall the apps, reset my password and email yet still the same, and decided to call Help Centre + providing the 'Data Error' code, they promise to solve the issue within 3-4 hour or 24 hour, but after a days of my report it still unresolved. 😩😩😩🤲🤲🙏🙏


It's a good effort by Saudi gov but user experience is totally flawed. I spent more than 1 hour but couldn't issue an umrah permit, tried on 3 devices for 3 accounts. It says that I already have a permit but there is actually no permit. Error messages are wrong plus add a search bar in countries list please.


Its useless to have this app when the people standing there at gate dont allow you to enter even you show them the permission issued via app into the mosque just because you are not into the group. They should separate the timming for groups and individuals, but once your timming is allocated no one is allowed to stop you. They are answerable to ALLAH ALMIGHTY as we are travelling from different countries and facing it.

Based on the responsibility of the Ministry of Hajj and Umrah for the service of the guests of Rahman, it launched the ( Nusuk ) application to enable those wishing to perform Umrah and visit to request the issuance of permits to enter the Two Holy Mosques to perform Umrah, visit and prayers according to the capacity approved by the concerned authorities to ensure the provision of a spiritual and safe atmosphere that achieves health precautionary measures and controls And the regulatory system, in integration with the 'Tawakolna application', to verify the safety of the health condition of the permit applicant
Ministry of Hajj and Umrah Developer
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