With vendor management becoming critical to business success, Service Matrix delivers dependable measures of what's going well and pinpoints where you need to drive improvement. Join your peers in using Service Matrix as a standard pathway.

FREQUENTLY ASKED QUESTIONS

What is Service Matrix?
Your platform for examining the performance of service providers and other vendors – bringing standardization, objectivity and ease-of-use.

How does it work?
Pick an area of interest, view the freely available high-level results and get evaluating your vendors to qualify for the complimentary full report.

What's available now?
Prestigious institutions have already conducted evaluation of their vendors so Service Matrix presents trusted vendor ratings. Gap analysis pinpoints their strengths and weaknesses – giving your people actionable data on what requires improvement.

Which vendors?
Any service provider or other vendor can be evaluated. Of 36 rated so far, 14 currently qualify for vendor reports.

What its scope?
Currently encompassing 10 broad service areas, do please tell us your requirements.

Service Matrix is the go-to platform for service reviews to identify gaps in performance, the need for new services and to guide you on RFP pre-selection. You can rely on Service Matrix as the new standard for accurate assessment of how you're being served and to bind vendors to work with you on driving improvement. Each business function in each location can report on their vendor touchpoints, with Service Matrix consolidating the data and offering up tools to contrast service levels by geography and function.