ExaRemote Description
ExaRemote is a powerful tool that allows remote work for you and your agents. All you need is a SMART PHONE and you’re all set!
Use ExaRemote to manage customer queries, analyze your website data, delegate tasks and connect with customers in real time - all on the go.
- Experience Optimization
- Save time and money
- Simple and efficient
- Calls and Requests Analytics
- Remote Work
- Go mobile
Key features
ExaRemote streamlines team efficiency, connects calls and chats made through Workdesk, and provides valuable, actionable analytics.
- Intercompany organization and communication
- Workdesk - Technology stack of customer support
- Analytics about your website visitors
We provide all the tools your customer support agents need.
· Calls and chat history
· Calls and user analytics
· Browser, location and system information
· Ticketing system
How does it work?
· No more pressure and waiting for coffee breaks!
· Answer calls made through ExaWeb using only your SMART PHONE.
· Your agents can work remotely wherever they choose, and your customers are supported 24/7.
· Access Analytics, Workdesk and intercompany communication- all in one app!
· Monitor and manage your visitors and team with real time updates
· Delegate unresolved customer requests
Use ExaRemote to manage customer queries, analyze your website data, delegate tasks and connect with customers in real time - all on the go.
- Experience Optimization
- Save time and money
- Simple and efficient
- Calls and Requests Analytics
- Remote Work
- Go mobile
Key features
ExaRemote streamlines team efficiency, connects calls and chats made through Workdesk, and provides valuable, actionable analytics.
- Intercompany organization and communication
- Workdesk - Technology stack of customer support
- Analytics about your website visitors
We provide all the tools your customer support agents need.
· Calls and chat history
· Calls and user analytics
· Browser, location and system information
· Ticketing system
How does it work?
· No more pressure and waiting for coffee breaks!
· Answer calls made through ExaWeb using only your SMART PHONE.
· Your agents can work remotely wherever they choose, and your customers are supported 24/7.
· Access Analytics, Workdesk and intercompany communication- all in one app!
· Monitor and manage your visitors and team with real time updates
· Delegate unresolved customer requests
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