It is a business tracking platform where companies that use Service Pozitif software and want to achieve customer satisfaction by request / call management can send their customers' information requests, problem / malfunction notifications and additional requests, and mutual information exchange traffic is managed.

With Service Positive Customer Demand Management System, Demand notification system application, user name and password are transmitted to the customer from the CRM system. The user logs into the system with his own information.

Your customer can review the warranty status of the products he has purchased through the Claim notification system. He can see the contracts he has made. It can create a malfunction, maintenance, additional request, information request or complaint record regarding the product it has purchased. He can add a document to the request he has opened, and send any additional information that comes to mind later as a message.

Thus, the first trigger has been given in your company to ensure customer satisfaction, and the demand management cycle begins.

Follow your Warranty Processes.